How to Buy
Virtuosity, Bentley’s eStore, offers a convenient way to purchase Practitioner Licenses for Bentley products. A Bentley Practitioner License allows unlimited use of the software for the duration of the subscription. Every purchase made on virtuosity.bentley.com comes as a Virtuoso Subscription, which includes the named-user practitioner license and credits to use toward training and expert services. Virtuoso Subscriptions are offered exclusively from the online store.
Purchasing software and training is easy:
- Select the Bentley products you need and add them to your cart.
- Complete the subscription purchase from our secure, online shopping cart using a preferred payment method.
- Upon processing, you’ll receive an email to register and access your practitioner licenses and training.
- Your Virtuoso Subscription will renew every 12-months.
About Practitioner Licenses
Practitioner Licenses are pre-paid, named-user licenses that allow organization administrators to assign specific users access to the eligible Bentley CONNECT Edition products. With these licenses, assigned users have unlimited access to the product for the duration of the license, generally one year. Learn how the Practitioner License works.
Frequently Asked Questions
What are my payment options?
You can pay with credit cards, bank cards, Direct Debit, SEPA and Trustly. Payment methods available vary by billing country.
How do I get a refund or cancel my purchase?
Refunds for new purchases
We offer a 30-day cancellation policy for new subscriptions subject to the conditions below. Refunds will be made to the same card or bank account used for payment.- None of the included Keys have been redeemed prior to the cancellation request.
- Product usage reports are consistent with the request for cancellation.
Renewals
To discuss a cancellation or refund, please use the Contact Us form and select “Help with an order I have already placed."
How do I fix my payment errors or declines?
If you encounter payment errors, please check the following:
- Purchase\credit\transaction limits. Your card or bank account may be subjected to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in placed.
- Card number and expiry date are correct.
- Name and address matches the card or bank account.
- Account number, sort code, BIC\SWIFT\IBAN number is correct.
What taxes or bank fees do I have to pay?
Taxes
Sales tax may be payable depending on your billing country. Any sales tax will be calculated and displayed at Checkout. If you are tax exempt or a sole trader that is not VAT registered please see “Tax exemption requests” below..
Fees
Some payment methods may incur fees from your bank. Please check with your bank before purchasing if any fees will be applicable.
How do I request a tax exemption?
- You must first create an account on Virtuosity.
- Once you have an account, you can request the tax exemption using the form here.
- Virtuosity will validate your information and setup your tax exemption in Vertex, our tax compliance software.
- Once your request has been approved, we will notify you via email.
- Then you can log on to your account to make your purchase without taxes added to your order.
What do I do when I see tax errors?
If you see tax added at the payment stage, click Back and do the following:
- Remove the country ISO code from the start of your VAT number.
- Clear your browser cache or try a different browser.
What are my payment options?
You can pay with credit cards, bank cards, Direct Debit, SEPA and Trustly. Payment methods available vary by billing country.
How do I get a refund or cancel my purchase?
New purchases
We offer a 30-day cancellation policy for new subscriptions subject to the conditions below. Refunds will be made to the same card or bank account used for payment.- None of the included Keys have been redeemed prior to the cancellation request.
- Product usage reports are consistent with the request for cancellation.
Renewals
To discuss a cancellation or refund,, please use the Contact Us form and select “Help with an order I have already placed."
How do I fix my payment errors or declines?
If you encounter payment errors, please check the following:
- Purchase\credit\transaction limits. Your card or bank account may be subjected to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in placed.
- Card number and expiry date are correct.
- Name and address matches the card or bank account.
- Account number, sort code, BIC\SWIFT\IBAN number is correct.
What taxes or bank fees do I have to pay?
Taxes
Sales tax may be payable depending on your billing country. Any sales tax will be calculated and displayed at Checkout. If you are tax exempt or a sole trader that is not VAT registered please see “Tax exemption requests” below..
Fees
Some payment methods may incur fees from your bank. Please check with your bank before purchasing if any fees will be applicable.
How do I request a tax exemption?
- You must first create an account on Virtuosity.com.
- Once you have an account, you can request the tax exemption using the form found here.
- Virtuosity will validate your information and setup your tax exemption in Vertex, our tax compliance software.
- Once your request has been approved, we will notify you via email.
- Then you can log onto your account to make your purchase without taxes added to your order.
What do I do when I see tax errors?
If you see tax added at the payment stage, click Back and do the following:
- Remove the country ISO code from the start of your VAT number.
- Clear your browser cache or try a different browser.
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